Hospitality Training Network


"Anyoung haseyo!"

(“hello!” in Korean)

Learning a language is never easy - but not impossible. So too is delivering exceptional guest experience.

And we want to help you to do just that.

Hospitality ABC Network is a collaborative, multi-partner learning network where you can get to update your knowledge and skills: fast, fuss-free and in your preferred learning method.

Remember, being able to wow your guest could be as simple as abc. Get on board the network today: subscribe to updates at or bookmark


  • Network Partners

    Lead Coordinators:

    1. NTUC Hospitality & Consumer Business cluster
    2. Food, Drinks and Allied Workers Union
    3. Attractions, Resorts and Entertainment Union


    Profession-based Industry Associations:

    1. Association for Rooms Division Executives
    2. Association of Singapore Housekeepers
    3. Association of Bartenders and Sommeliers Singapore
    4. Food and Beverage Management Association Singapore
    5. Hospitality Purchasing Association


    Lead Government Agency:

    1. Singapore Tourism Board


    Trade Associations and Employer Federation:

    1. Singapore Hotel Association
    2. Serviced Apartments Association
    3. Singapore National Employers Federation
    Industry and Employability Partners:

    1. e2i (Employment and Employability Institute)
    2. SkillsFuture Singapore Agency
    3. Workforce Singapore Agency


    Training Providers and Institutes of Higher Learning:

    1. Ascott Centre for Excellence
    2. Institute of Technical Education
    3. Nanyang Polytechnic
    4. NTUC Learninghub Pte. Ltd.
    5. Republic Polytechnic
    6. SHATEC Institutes Pte. Ltd
    7. Temasek Polytechnic

    List is accurate as at 24th January 2018

  • Your Network Navigation Guide


    Update your knowledge and skills - fast, fuss-free and in your preferred learning method:


    ULeap (from App store)

    1. Customer Service Excellence (by TP)
    2. CRM & Customer Experience (by RP)
    3. Service Quality (by RP)
    4. Respond to Service Challenge in the Hospitality Industry (by LHUB)
    5. Upselling and Suggestive Selling for Front Office Staff (by SHATEC)




    “Artificial Intelligence in the Hospitality Industry: Profit Operations”

    By Professor Sherri Kimes, Cornell University School of Hotel Administration

    Organised by Hospitality & Consumer Business Cluster, WSG & e2i.By invite only.


    Coming Soon:

    Focus Group for Engineering/ Facilities leads of Hotels, Apts. & Clubs

    27 Mar (Tues), 3pm to 5pm | NTUC Centre, One Marina Boulevard

    Hosted by SNEF, ITE & NTUC Hospitality & Consumer Business cluster

    Email if you are keen to participate.

    Information is accurate as at 20th January 2018.

    Did you Know?

    A = accessible, B = bite-sized,

    C = competencies


    Hospitality professionals, get on-board the Network by

    Subscribing to updates at; or



    If you are a hospitality company looking to customise bite-sized training, we are here to help! Write to us at