Singapore’s hotel industry has experienced a steady, healthy growth with an increase of $4 million in profit for the Total Room Revenue, with an 86% room occupancy across all hotels in 2018. Coupled with an increase in tourist arrivals to 18.5 million in 2018, the demand for manpower in this industry is set to increase.
How does e2i support Individuals & Businesses in Hotels?
- e2i has been working closely with hospitality industry partners to develop multi-skilling programmes for new hires. Several Place-and-Train and Professional Conversion Programmes were introduced so as to encourage and create ease for mid-career switchers to join the hotel sector.
e2i funds companies in their productivity projects by encouraging the use of technology, to reduce manual labour in favour of higher value jobs. The Inclusive Growth Programme (IGP) is an example of a productivity project that through e2i’s intervention, had benefited over 7,000 workers in the hotel sector since 2010.
Marina Bay Sands
e2i supported MBS in the development of robotic cutlery roll-up system where it can roll 3,500 napkins daily to support high banqueting volume. The robotic arm, which can roll 160 napkins in an hour, is able to do the work of its staff, who can then be redeployed to do higher-value jobs. As this pilot is a first of its kind in Singapore, a learning journey was organised to share with 25 hospitality partners on this latest technology and the data analytic method adopted by MBS, using demand forecasting and data triangulation to improve manpower allocation.